PAYMENT:

 

• We accept PayPal only.

• Once the commission has been accepted, we require a 30% down payment to begin the project.

• The 30% down payment has to be paid within 1 month once the customer receives and grants the quotation.

• The down payment is NON-refundable.

• The customer has the option to pay the full amount if they wish to.

• A payment plan is negotiable, please discuss with us for further details.

• If the customer fails to pay the monthly fees of the payment plan for a period of 60 days, we reserve the right to cancel the project without refund.

• If for any reason the customer is unable to pay, simply contact us and explain the situation. We can negotiate a different plan.

• The commission project will only be shipped once it is paid for in full.

• We DO NOT offer refunds, returns, or exchanges once a project is completed.

 

 

RUSH DEADLINE:

 

• Rush deadlines may be available upon request, however, we can only occasionally accept it as our schedule permits.

• Rush fees will be determined by the commission complexity and date of the deadline.

• Any rush commission must be paid in full up-front, and the entire amount is non-refundable.

• Usually, the customer will also be asked to pay for rush shipping. 

 

 

CANCELING:

 

• The commissioner must be a legally recognized adult of 18 years or older. In case of misrepresentation, the commission will be canceled, and the refund will be processed according to the refund policy stated in the ToS.

• The customer may cancel the project at any time.

• The amount of refund will vary on how much work we have done on the project.

• We reserve the right to complete the canceled project any way we choose and put it on auction.

• Please keep in contact. If we fail to hear back from the customer that we are trying to contact with within 30 days, we will assume the customer no longer wants the commission and will pause or cancel the project.

• We reserve the right to cancel any commission at any stage of the process if the customer is rude, threatening, or otherwise unreasonable.

 

 

WORK IN PROGRESS:

 

• We will show the customer photos of the types and colors of fur that we will use before working on the project.

• Please keep in mind that the colors of faux fur may not be 100% the same as your character design, but we always try our best to match it. Sometimes we even do hand dying for very special colors.

• We do not offer work-in-progress photos but we do update our Twitter with what we are working on at that time. Customers may follow us there for the most up-to-date information.

• If your commission is a private project, please let us know during the quote status.

• Character design changes can be made up before the project is started and supplies are ordered.

• If the project has already started, we can NOT guarantee all changes can be made.

• If changes are made it may cost an additional fee or increase the price of the original offer.

• Completion dates cannot be predicted exactly, however, we will try to provide the customer with a rough estimate of when the project may be completed by.

• We will notify the customer if we may delay the project due to any unexpected situations.

 

 

SIZE:

 

• We will require a duct-tape dummy (DTD) to be made and shipped to us if the project is a full suit.

• If the customer is planning on losing or gaining weight, please make the DTD or personal measurements after changing to the ideal shape.

• Incorrectly made DTD or inaccurate measurements may cause the suit to not conform to your body. We will ask the customer to remake/remeasure them if that happens.

• We are not responsible for poor sizing if the customer provides a poor quality DTD or incorrect measurements. Be sure to double check your measurements and DTD and make sure all of them are correct.

 

 

SHIPPING:

 

• We ship worldwide.

• Shipping is not included in the quote, it is paid by the customer.

• All packages are shipped with tracking code from Taiwan via Chunghwa Post Co., Ltd.

• Insurance is not included but can be added if the customer requires.

• Shipping is calculated by the size, weight, destination, and shipping time after the project is completed.

• We are not responsible for any additional import taxes. If you have questions about it, please contact your local customs office.

• We are not responsible for any delayed, lost, or damaged packages caused by the post office. 

 

 

REPAIR:

 

• If a defect is found in the commission within 30 days of receiving the item, please contact us right away with the photos of the defect part.

• Any defect/problems need to be discussed first. Most small defects can be solved easily by the customer via communication.

• Once it has been confirmed that the defect was made by our error, the defective item may be returned for repairs for free.

• Free repairs do not include unmatched size issues.

• If repairing is decided, returning shipping is free for locals in Taiwan. International customers will be responsible for returning shipping and we will responsible for the shipping of sending back to the customers.

• After 30 days, any repairs/ modifications are case-by-case projects. We need to discuss and will charge repair fee if we accept it.

• The customer should cover shipping from both directions (to Taiwan, and from Taiwan).

• Please WASH the suit/part before returning it to us. We are not responsible for any cleaning work.

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